Post-digital Innovation in financial services: What is really happening at retail banks and insurers in Belgium?

November, 2013. 

A report by the Vlerick Business School commissioned by Assuralia, febelfin and Deloitte.

Survey results from several CIO interviews and 44 web-survey returns covering about 85% of the belgian insurance and banking market in terms of banking assets and insurance premiums paid annually.

This report primarily looks at post-digital innovation from the cIo’s point of view. The main findings were that post-digital business innovation includes all investments for significant business transformations with the following characteristics in the initiatives:

Aimed at the following types of innovation:

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